Appointments and Services:

A minimum of 12 hours’ notice is required for cancellation or rescheduling.
Cancellations made less than 12 hours of the scheduled appointment will be charged 50% of the service fee.
No-shows or late cancellation (Less than 3 hours) will be charged the full service fee or full CREDIT in case of package.
No refunds will be given once the package or program has started.
All sales are final, non-refundable and non-transferable.
Reschedule allowed max 2 times only per appointment.

Notes:

Arrive 15 minutes early to ensure you receive the full value of your session. This buffer allows you to relax, prepare, consult with our staff, and ensure punctuality. By arriving early, you set the stage for a stress-free, fulfilling experience that enhances your results and leaves you feeling your best. This practice also helps to avoid being late due to traffic congestion in Canggu.
You may exchange your chosen treatment. If the new treatment has a higher price, you will be required to pay the difference. However, if the new treatment has a lower price than the initial treatment, the excess amount will not be refunded. The existing schedule for the treatment will remain unchanged.